Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . I applied online. Write down what you think is important so you can reference it when youre in the role play. Over my career, I've learned how to not let my emotions get the best of me. It was an very open question to be answered so yeah good luck to everyone that applies et. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Did you develop an action plan with them? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The next steps were background and security checks and finally a thorough medical which is at your own expense. Group assessment; ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Qantas Employee Reviews for Customer Service Representative - Indeed ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. The familiar smiles are waiting to welcome you onboard. The process took 2 weeks. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Write down what you think is important so you can reference it when youre in the role play. Customer Service Agent - Customer Service / Call Center - Qantas Designed for small to medium businesses. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. ", "Yes, I do! Would you have any issues in doing this? I interviewed at Qantas in Aug 2018. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? qantas customer service agent recruitment process While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. A poor customer experiences and how did you handle it. Answer dates might appear two to three weeks before they were published. Payment from customers definitely could be in person at the airport, so having experience here is a plus. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. "I would not have any issues with the dress policies that you have in place for your staff. Qantas - Jetstar Careers | Airline Recruitment Agency Melbourne - Altara Fly with us and discover the Qantas difference. After that they invited me to attend the Assessment day. . Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas It consisted of being welcomed and then being split into different groups. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. 35 Qantas Airways Interview Questions (+ Answers) 2 of them, i just need to say yes or no. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. Be the first to find this interview helpful, 1. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? Note that we are not considering additions to our list of Panel Suppliers. I think they were two to three minutes each. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. The process took 3 weeks. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! Find departure and arrival information and view ouron time performance. It consists of five questions. Empathetic? Excellent! Why did you decide to move on from them? describe a time you solved a problem without any others help. Earning points couldnt be easier. tell me about a time that you provided exceptional customer service. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. The process took 9 months. Step 5; Reference checks. Track updates on extreme weather or other major issues that may impact your flight. Aww crap I was in a panic. I interviewed at Qantas (Sydney) in Sept 2018. Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. As a leading provider of air travel, safety and security is paramount to us. Terms and conditions apply. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. I interviewed at Qantas (Sydney) in Jun 2017. The more details, the better! Looking for some holiday inspiration? We believe the journey should be as exciting as the destination. We proudly provide the highest levels of service and support to our customers. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. Terms and conditions apply. The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. The process took 4 weeks. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? Is was good kit much to expect and they want you to answer must research. When you call this number, you'll be connected with a customer . Beyond being friendly and reassuring, what other relevant skills do you have? As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Step 2; Invited to do an automated questionnaire. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. I love to brainstorm and hear other people's ideas and expand on them! In my current job, I work the phone lines for incoming service calls. Be the first to find this interview helpful, About yourself, experiences, abilities and character. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. I think they were two to three minutes each. Emotionally intelligent? For work rights in other countries, contact the relevant authority for that country. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Do you use a calendar, planner, or another tool to record and view this routine? Being responsible? I would suggest to really prepare yourself before going to the interview. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". they gave me 5 questions. Expiry 03 March 2024 Firm price, if the ad is up the item is available. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense As you answer, keep this in mind. The process took 1 week. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. Quickly jumped on the Internet and checked and the flights were gone. what decisions did you make? If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. Qantas Assessment Tests Online Preparation - 2023 - Practice4Me This is your opportunity to really sell yourself! It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. they gave me 5 questions. The process took 2 months.

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