Please keep this in mind next time your purchase with your debit or credit card. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. Why? What can I do? I dealt with three employees, one of which was the manager. This is not a responsible and honest store. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. The bar code for scanning the receipt is what was fading. A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check. I'm old so they need to listen to me or my child is out of state so they should give me more time. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. Your refund will be processed via your original payment method. It was like I walked 2 miles just to give them $49. ANY item you return, it is important to always keep track of your receipt and the price tag. Ross accepts returns at their store for most of the items purchased from them. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. Mission And Vision Csr. I found the sizes i needed in a different pattern unfortunately. Anyway, they told me they could not take back liquids. I bought a pair of shoes and I returned it in perfect unused condition after one month. It states no such thing. This is bs. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. Ross gives you 30 days from the date of purchase to return items. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . Returns for items purchased with a gift card will be refunded as an in-store credit. Save my name, email, and website in this browser for the next time I comment. Once I mislaid the store credit, moved to another state and found it 5 years later. You dont need a tag either but you will need your Id for all returns. I'm very upset and would like an answer. Returns By Mail: You may return Merchandise purchased online to any open Marshalls store within 40 days of your order date. 7. I'm done. I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. When I returned, I immediately went to return with my receipt. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. I did not walk in it and the labels and tags clearly show that it is refundable. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? If it's a dispute, the process can take significantly longer. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real Returns at Ross are super easy if you stick to their company policies. Does Safeway Sell Stamps? Other similar brands like Michaels and Sams Club also offer returns without a receipt. NEVER WILL ENTER THE STORE AGAIN. For any reason, if you are not happy with your purchase from Ross, then no need to worry. 30 days. Refunds will not be given on software that has been opened. 11. . If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. i will be calling customer service tomorrow. It's a fairly common practice among large retailers nowadays. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. The return window for items sold on Target.com begins once the order has been invoiced. A note received is recorded at its principal amount by debiting the Notes Receivable account. But what happenes when your store manager doesn't follow that code? I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. The refund will be initiated only if approved by their Refund verification system. Some banks take up to 14 days to return pre-paid debit card funds. Returns from a check purchase will be credited to the original account. Really, Like I Didn't Need An I.D. My 14.99 capris did not show in the system. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. I was appalled!!! I was argue with cashier and I asked her if that's new rule, she said that is not new rule. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. No customer should be treated in this manner. Anyway I'll definitely choose a better experience with Burlington next time. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. However the experience was terrible. Why can't Ross honor a legitimate mistake. Clearly the message sent is that they don't value they customers. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. Some stores are a bit different, but most are pretty fair about it. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. Went to Ross to return one item, had my receipt. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. Ill keep this list updated in case new items are added to their exceptions list. Bs all they have to do is put another tag on it!! Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! In regards to Ross asking for your Drivers license number: its not illegal. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. I was not denied the return. The manager said that I COULD return the piece of furniture, without a receipt, for store credit. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? I had my receipt also! They had the same shoes for $50, I paid $34 because the tag said ladies shoes. Ross Return Policy Through Debit Card purchased What if when you make a return, where your original form of payment was a debit card? Next morning, went to 2nd Ross store and found more towels but still not complete sets. I'm very sorry,so ashamed. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. Yes, if you are shopping on behalf of a charitable organization. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. They were gorgeous and if they looked good "ON" me, I would have kept them. (Mgr was rude & had attuitde as well. 2) keep your receipts have all ross receipts in one place A purchase is a purchase! Ok Ross, I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. When I went to exchange it was 31 days from purchase date. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! This past visit I encountered a rude and non professional employee. Estimated Refund time: Credit or debit card. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. The store executives will help you with your return or exchange. They are separate companies operated by different people with different policies. I think it would be better if we could return the items. Never EVER pay with card in Ross, take cash to get a cash back. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. I am not "computer literate" so if I don't do this correctly please direct me on what to do. The cashier that was working the return counter was too busy hanging up clothes. This is why it is suggested you bring your items back ASAP for a return. It's not impractical for Ross to require receipts for certain purchases. Keeping your receipt secures the amount you will get back even if it's over 30 days. For queries or any kind of addition you want us to make, kindly comment on the box below. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Pleasesave yourself a hassle and refuse to shop there! The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. I was told by wiman in returns that once you remove the tags they cannot take back. Also, Keep In Mind All Ross stores are equipped with a refund verification system. It was a 10kt gold Love-knot design. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. NO WAY! Most merchants love debit cards. If the product becomes faulty after wearing it then that is your loss. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. By the way, my mom is 84. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. This could be your state photo id, drivers license, passport, or military id. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. Agreed with below comment 100% they should really I refuse to get into trouble by not following procedures. The saless person said No they don't refund cologne. After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. i shop at 3 different Ross stores on a regular basis. Return policy just not right!! I have the receipt!! No. (ridiculous & unnecessary). Return Policy For Items Purchased In Stores | Marshalls Our guide will cover everything about the Ross return policy. I will never shop in this store again. Tambria Spencer Please explain why the Ross refund. I always keep my receipt. She expressed a desire to simply get a credit to buy another dress that would fit. Some things will not hold up like products from other stores but there are some things that are worth buying from there. No, you cannot a return a gift card for cash. You guys need to reevaluate yourselves. They too refused to help me! Another associate came over to assist her. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. I will not be shopping at Ross again. Some merchants choose to offer store credit or a gift card of the same amount instead of a debit or credit card refund. Returns are costly to process, restock, and ship. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. These skimming devices read the data from your card's magnetic stripe, just like a regular card reader. We and our partners use cookies to Store and/or access information on a device. I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! Well, I'm not one of them!!! Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. Is this even legal? The receipts states a different description than the actually jewelry item. 2. I do a lot of shopping at Rossor at least I used to. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. Therefore, the cashier deducted $24.99 from 60.92. V. Ross return policy sucks! I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. Ross Return Policy | Ross Refund Policy | Ross Exchange Policy I called the Ross I had bought the purse from. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. First Name*. Having a receipt will marginally increase the chances of your return request getting accepted. Also, a lot of places ask for ID so that they can keep track of you. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Can i ask why or should i go back and lt the store know. You can explore one of the other refund avenues below instead. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. If the original card is not present and is not available by scanning the receipt, your refund is processed onto a Walmart shopping card or gift card. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. The tags are still on and everything. We were very loyal Ross customers but no more. Issuing Refunds to Credit and Debit Cards - Stanford University I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I paid $21.99 ($24.10 with tax) in cash. 20 Retailers That Have Amended Their Return Policies Due to - Kiplinger Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. They will get the message and trust me things will change. I am very disappointed with my experience. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on.

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